Last time I called t-mobile they offered me a promotion that if I renewed my 2 year contract that I could have 1 month free service in May. I went ahead and did it because we had no plans to drop our cell phones anyway. Well I got my May bill last night and was still charged for the service. When I called to ask them about it, they said they had no record of it and it's not something they could offer me. They said I have to write a letter to customer relation and then they can review the tape recording. Hopefully they won't say this was lost too. On top of that they charged me for unlimited text messaging when I told them I didn't want it. They said they would take it off my contract but I still had to pay for this month even though I didn't use it. Very very frustrated with T-mobile. Out of 10 years of service, this is the first time I've ever had a problem with them.
Frustrated with T-mobile
June 5th, 2012 at 08:05 am