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Frustrated with T-mobile

June 5th, 2012 at 08:05 am

Last time I called t-mobile they offered me a promotion that if I renewed my 2 year contract that I could have 1 month free service in May. I went ahead and did it because we had no plans to drop our cell phones anyway. Well I got my May bill last night and was still charged for the service. When I called to ask them about it, they said they had no record of it and it's not something they could offer me. They said I have to write a letter to customer relation and then they can review the tape recording. Hopefully they won't say this was lost too. On top of that they charged me for unlimited text messaging when I told them I didn't want it. They said they would take it off my contract but I still had to pay for this month even though I didn't use it. Very very frustrated with T-mobile. Out of 10 years of service, this is the first time I've ever had a problem with them.

4 Responses to “Frustrated with T-mobile”

  1. crazyliblady Says:

    Did you happen to catch the name of the person you spoke to the first time you spoke to them? If you have that and the date/time you talked to them, it could be easier to track it down.

  2. lilmama Says:

    I have the date but forgot the persons name. When I asked if I could get their name, or if they could talk to that person, they said no that wasn't allowed.

  3. TMobilesucs Says:

    This is one of the many scams by T Mobile. They will promise you anything and forget to notate it. You lose.

  4. writing research Says:

    A very unpleasant situation and I hope that you will be able to prove your case when the taped phone conversation is heard, but the impression is still otsanetsya negative.

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